Effective Date: [Insert Date]
At Zehra, we are committed to protecting your privacy. We collect only the information necessary to fulfil your order and enhance your shopping experience.
What we collect:
• Name, address, phone number, and email.
• Payment information (processed securely via third-party providers).
• Optional account preferences and purchase history.
Use of Information:
• To process your orders
• To improve customer service
• For promotional emails (only if subscribed)
Data Security:
Your personal information is securely stored and never shared with third parties, except for shipping/payment processing.
Contact for Privacy Concerns:
[shopatzehra@gmail.com] | [8882161754]
Domestic Shipping (India):
• Standard Shipping: 3–7 business days
• Express Shipping: 2–3 business days (extra charges may apply)
• Free shipping on orders above ₹499
Order Tracking:
Tracking details will be shared via email/SMS once your order is dispatched.
Delays:
Shipping delays due to weather or courier issues are beyond our control but we will assist wherever possible.
We want you to love your purchase! However, if you’re not satisfied:
Returns:
• Accepted within 5 days of delivery
• Only for unused, unworn, and original condition products
• Not applicable for hair accessories (due to hygiene reasons)
Exchanges:
• One-time size/colour exchange allowed (if available)
• Request must be made within 2 days of receiving the order
Non-Returnable Items:
• Items bought on sale or during special offers
• Hair clips/headbands (for hygiene reasons)
Return Process:
• Email us at [shopatzehra@gmail.com] with your order number and issue
• Once approved, send the product to the return address provided
Refunds:
• Processed within 5–10 business days post quality check
• Original shipping cost is non-refundable
• Orders can be cancelled within 8 hours of placement or before dispatch (whichever is earlier).
• Once shipped, cancellations are not possible.
• For COD orders, repeated cancellations may result in account restriction.
We accept payments via UPI ID on WhatsApp. Once your order is confirmed, we will send you our UPI ID for a quick and secure payment.